220-1202 Latest Exam Guide | New 220-1202 Exam Experience

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q25-Q30):

NEW QUESTION # 25
MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

A. Uninstall and reinstall the application
B. Verify the date and time settings
C. Escalate to the website developer
D. Apply mobile OS patches

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Multi-Factor Authentication (MFA) apps, especially time-based one-time password (TOTP) apps (e.g., Google Authenticator, Authy), rely on accurate time synchronization between the device and the authentication server. If the user recently traveled internationally, the device may have incorrect date/time settings due to time zone changes or failed synchronization, leading to MFA failure.
The most logical and non-intrusive first step is to verify and correct the date and time settings. This aligns with basic troubleshooting principles-start with the simplest and most likely cause before taking more drastic action.
Reference:
CompTIA A+ 220-1102 Objective 2.6: Given a scenario, apply cybersecurity best practices to secure a workstation.
Study Guide Section: Authentication technologies and MFA troubleshooting

NEW QUESTION # 26
An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

A. Disk
B. Resource monitor
C. Reliability history
D. Computer management

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Resource Monitor provides real-time monitoring of system performance and resource usage, including CPU, memory, disk, and network usage. It helps technicians identify performance bottlenecks (e.g., high memory or CPU usage) that can cause slowdowns in applications over time without producing crash errors.
A: Reliability history logs application crashes or errors - not helpful if the app doesn't crash.
B: Computer Management is a broad utility with limited real-time monitoring capability.
D: Disk is too vague - tools like CHKDSK can help with disk errors but not general performance degradation.
Reference:
CompTIA A+ 220-1102 Objective 3.2: Given a scenario, troubleshoot common personal computer issues.
Study Guide Section: System performance tools - Resource Monitor, Task Manager

NEW QUESTION # 27
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

A. The technician should project confidence and maintain a positive attitude
B. The technician should inform the customer about replacement options for an increased cost
C. The technician should provide the customer with the appropriate SLA
D. The technician should be dressed in appropriate business casual attire

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In emotionally sensitive situations, it is critical that the technicianprojects confidenceand maintains a calm, positive demeanor to reassure the customer.
FromAll-in-One Exam Guide:
"Confidence and empathy are key when working with distressed users. Demonstrating competence can help ease the customer's anxiety."

NEW QUESTION # 28
A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?

A. Reinstall the productivity suite
B. Check the license device limit
C. Update the device OS
D. Download an open-source alternative

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Cloud-based software often enforcesdevice limitsper license. Before reinstallation or switching software, checking license allocations is the most logical first step.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Many cloud apps enforce user or device count restrictions. When an install fails, check licensing before troubleshooting other areas."

NEW QUESTION # 29
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later and becomes hot to touch, even when not in use. Which of the following should a technician do first?

A. Contact the software developer
B. Check for unauthorized device administrators
C. Ensure appropriate MDM policies are applied
D. Run a mobile malware scan on the phone

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly indicatemalware infectionor a malicious app running in the background. The first action should be torun a malware scanto identify and remove malicious components.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"If a mobile device is overheating and the battery drains rapidly after installing an app, this could point to malware. Begin by scanning the device with a mobile anti-malware application."

NEW QUESTION # 30
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220-1202 Latest Exam Guide | New 220-1202 Exam Experience

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q25-Q30):

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